Managing
Quarantined Items || Support Home
Here
are some directions for managing your quarantined items
and your preferences for the ISG Advanced SPAM filtering.
You will receive a link to login to your personal Quarantine
the first time a message is actually quarantined.
Note:
The Barracuda Spam Firewall assigns you a random
password the first time you access it, or the first
time you receive a quarantined message, see security
at the bottom of this page for information on how
to change this password. Once
you login to
your Barracuda Spam Firewall Account, you will see
something like this:
Quarantine
The quarantine tab will show a list of your
quarantined messages . Next to each message is a square checkbox. Above the list are three buttons: Deliver, Whitelist,
and Delete. Assuming your quarantine list contains some messages
you want and some messages you do not want here is what
you would do. The goal is to go through the messages in three passes,
i.e. mark only those you want to delete and take action
on them, then mark only those you wish to whitelist and
take action on them, and then mark only those you wish
to have delivered to you and take action on them. 
Deliver -
put an checkmark to the left of each message you want
to receive, and click the "deliver" button.
Only mark those messages you wish to receive. Whitelist -
put a checkmark to the left of each message where you
want to "whitelist" the
sender, i.e., mark this sender as someone who is okay
who you always wish to receive. Then click the "whitelist" button.
Only mark those messages you wish to whitelist so that
you do not accidentally add a "spam" sender to
your whitelist.
Delete -
put a checkmark to the left of each message you wish
to delete, then click the "delete" button.
Only mark those messages you wish to delete. These
will be added to the SPAM learning engine and help
prevent further deliveries.
Preferences
The preferences tab has five (5) sub-areas that you
may visit to set your preferences.
Quarantine Enable/Disable: You
may enable or disable the quarantine feature.
If you don't want the Barracuda Spam Firewall
to "catch" messages
that it finds offensive and store them on its
hard disk, you may disable the quarantine feature.
If you disable quarantine, all your mail will
just be sent to your email program on your
computer.
Spam Scanning Enable/Disable: You
may enable or disable the spam scanning feature. The
Barracuda Spam Firewall scans all messages for offensive
subjects, known scams, and can scan for some words in
the body of the message. If you do not want it to scan
your incoming messages, you may turn off spam scanning
here.
Whitelist/Blacklist: In
the Whitelist/Blacklist tab, you may add in email addresses
that you always wish to receive or always wish to block.
You may also block entire domains, so if you never
want to receive any mail from Yahoo, you could put
in "yahoo.com" in the "blocked" area
and click the "Add" button, and the Barracuda box would
then block any mail from "yahoo.com" from reaching you.
However, keep in mind if you are too heavy-handed, you
could accidentally block all your mail, so if you start
playing with this, please keep in mind you may customize
it to your heart's content, and we may not be able
to rescue you from whatever was done.
Quarantine
Notfication: If you have
enabled the Quarantine feature, you'd probably like to
know when mail has arrived that the Barracuda has retained
and kept away from your email inbox. You may set the
Quarantine Notification feature to send you a daily or
weekly summary of what has been trapped on our box. (Or
you can elect to get no notification whatsoever.) As
some items will continue to be quarantined based on global
rules outside of your control, we recommend that you
elect to receive notifications of quarantined items so
that you will know that there are things for you that
you otherwise would have missed. Then you can delete
or deliver those items as you so choose.
Security: The Barracuda Spam Firewall
assigns you a random password the first time you access
it, or the first time you receive a quarantined message.
If you want to change the password that it selected,
you may visit the Security screen and set up a new password
for yourself. At this time there is no way to "cache" the
password or have it remember the password so that you
don't have to keep typing it. So change the password
to one that you can easily remember.
If
you require further assistance please contact us and
we would be glad to help!
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