Understanding
Email about Quarantined Items || Support
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The
Barracuda Spam Firewall will send you a daily or weekly
notice listing items that it has "caught." These
may be items you want or may be items you do not want.
What Your Personalized Quarantine
Report Email Looks Like
The
email message you receive daily or weekly from the
Barracuda box will look like this (approximately): 
In our experience, the most reliable thing to do is
look at the very bottom of the e-mail for the line that
says "To view your entire quarantine inbox or
manage your preferences, click here."
Double-clickng
where it says "click here" will log you
into the Barracuda Spam Firewall and present you with
the list of messages it has caught.
Conversely, if you start clicking on the links to the
right of individual messages, many users have been taken
to a login screen and have to log in each time they click
on a link. This is why we recommend just going to the
very bottom of the e-mail and double-clicking the link
that says "To view your entire quarantine inbox
or manage your preferences, click here."
Your Quarantine InBox
Once you successfully log into the Barracuda Spam Firewall
you will get a list of messages that it has caught. That
will look like what you see here:
If you just want to delete ALL the
messages shown, click the checkbox to the LEFT of the
word DATE and it will put a checkmark next to all messages
shown here. Then click on the Delete button. Please
note, once you delete messages, we can't get them back,
so don't ask us to un-delete things you have accidentally
thrown away.
If
you want some and not others, then you must individually
check mark only the ones you want and click "Deliver."
If
you wish to whitelist (always accept messages from)
a sender, put a checkmark next to that message and click "Whitelist."
Note: Some of you have reported that when you
receive a message about a quarantined message and go
to view it, your Quarantine InBox is empty. We have
traced this behavior to three possible scenarios:
a. Scenario
1 -
The Barracuda Spam Firewall creates a separate Quarantine
Inbox for each e-mail user it identifies. So if you
receive mail as "jdoe@yourdomain.com" and
you also receive mail at "john_doe@yourdomain.com" this
means you have TWO separate Quarantine InBoxes. Thusly
it is important when you receive notification that an
item has been quarantined that you determine to which
Quarantine InBox the item was sent. Obviously if the
item was sent to "john_doe@yourdomain.com" and you log
in as "jdoe@yourdomain" you will see an empty quarantine
inbox because you have logged in to the wrong account.
As rudimentary as this may sound, this is how the spam
firewall works.
c. Scenario
2 -
In some cases your browser window does not update properly
to show you the contents of your Quarantine InBox.
Always click the tab that says "preferences" and
see if you can view any of your Barracuda preferences.
Then click back onto the tab that says "Quarantine InBox".
In many cases when you double-click the link in the notification
e-mail the Quarantine InBox will appear empty, but once
you perform this procedure, and pop out of it and then
back into it, it will display messages that are contained
therein.
Please
Contact ISG if you have any further questions or concerns!
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